Research Finds Digital Assistants Are Getting Worse at Answering Questions Appropriately

A brand new research suggests the efficiency of digital assistants, like Google Assistant, Alexa, and Siri, might have plateaued.

Perficient Digital launched its annual analysis of digital assistants. Maybe probably the most attention-grabbing discovering is that not one of the prime digital assistants are bettering in terms of answering questions precisely.

Not solely are they not bettering, however the accuracy of each digital assistant dropped barely in comparison with final yr’s research. This can be a sign that these applied sciences have reached their restrict, says Eric Enge of Perficient Digital:

“Overall, though, progress has stalled to a certain degree. We’re no longer seeing major leaps in progress by any of the players. This may indicate that the types of algorithms currently in use have reached their limits. The next significant leap forward will likely require a new approach.”

Digital assistants may not be bettering however that doesn’t imply they’ll’t be helpful. Let’s check out how they carried out in opposition to one another.

Evaluating Digital Assistants

Google Assistant (on a Smartphone) reigns supreme when it comes answering probably the most questions. It additionally has the general highest proportion of responses which are totally and accurately answered.

Coming in final with probably the most incorrect responses is Apple’s Siri. The accuracy of Siri’s solutions have been discovered to have dropped by 12% in comparison with final yr.

Microsoft’s Cortana got here in first because the digital assistant that tried to reply probably the most questions. Nonetheless, Cortana additionally got here in final in answering questions precisely.

Maybe unsurprisingly, Google Assistant and Google Residence positioned first when measuring to what diploma digital assistants supported featured snippets. Siri and Alexa don’t assist featured snippets in any respect, and Cortana helps them to a small diploma.

Though Siri got here in final the place it actually counts, it was tied with Alexa for having probably the most jokes. Cortana was discovered to be decidedly unfunny.

For extra knowledge on the efficiency of digital assistants, see the total research right here.

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